Refund & Cancellation Policy

Applies to Research Products and subscriptions unless a separate checkout disclosure states otherwise.

Last updated: September 9, 2026

4.1 Research Product Sales Are Final After Processing

Because Research Products require controlled handling and reliable chain-of-custody, Journi generally does not accept returns and cannot restock returned Research Products. Once an order has entered processing or fulfillment, the Research Product sale is final except where the product arrives damaged, materially defective, or incorrect, or where applicable law requires another remedy.

4.2 Damaged, Defective, or Incorrect Orders

Contact info@healthjourni.com within forty-eight (48) hours after delivery. Include your order number, a description of the issue, and clear photographs of the product, label, packaging, and shipping condition. Failure to report promptly may limit our ability to verify the claim with the carrier or fulfillment provider. If a claim is verified, Journi may provide a replacement, refund, or account credit at its discretion, subject to applicable law and product availability. Refunds are ordinarily returned to the original payment method.

4.3 Non-Refundable Situations

Change of mind or no longer wanting the product;
Incorrect product selection by the customer;
Improper storage, handling, opening, contamination, alteration, or use after delivery;
Failure to retrieve a package promptly after confirmed delivery;
Customer-provided address errors or refused delivery;
A request based on an experimental outcome or suitability for a particular research protocol.

4.4 Order Cancellation

An order may be canceled only before it enters processing or fulfillment. Contact us promptly. We cannot guarantee cancellation after an order is submitted. If cancellation is accepted, the applicable product amount will be refunded.

4.5 Subscriptions

Unless a different cutoff is stated at checkout, subscription cancellations must be received at least two (2) days before the next renewal processing date. Cancellation stops future renewals and does not retroactively refund a renewal that has already entered processing. No prorated refunds are provided for partially used subscription periods unless required by law.

4.6 Shipping Charges

Original shipping and handling charges are non-refundable except where required by law or where Journi determines that the refund is appropriate because of a verified fulfillment error.

4.7 Chargebacks

Please contact Journi first so we can investigate billing or fulfillment concerns. Fraudulent or abusive chargebacks may result in account restriction. Nothing in this section limits rights you have under applicable payment-card or consumer-protection laws.

4.8 Contact

Refund and cancellation requests: info@healthjourni.com | 1 (866) 525-3777.