Shipping, Handling & Delivery Policy

Non-pharmacy fulfillment policy for Journi Research Products and other non-prescription merchandise.

Last updated: September 9, 2026

5.1 Order Processing

Processing times vary by product, inventory, payment verification, identity/address verification, and other compliance or operational checks. Research Product orders are not processed as pharmacy prescriptions. An estimated ship date is not guaranteed.

5.2 Carriers and Service Levels

Journi and its fulfillment partners may select the carrier and service level based on destination, package requirements, temperature-control needs, carrier availability, and other operational factors. Expedited shipping, if offered, applies to carrier transit and does not shorten processing.

5.3 Shipping Charges

Shipping and handling charges, if any, will be disclosed before purchase. Charges may vary by destination, service level, packaging requirements, or product.

5.4 Delivery Estimates

Carrier and delivery estimates are not guarantees. Weather, holidays, network disruption, supply-chain conditions, destination access, and other events outside Journi’s control may cause delays.

5.5 Tracking

When available, tracking information will be provided by email, SMS, or your account. A label-created status does not necessarily mean that the carrier has physically received the shipment.

5.6 Shipping Address

You are responsible for providing an accurate, complete, and deliverable address. Address changes after processing begins may not be possible. Additional charges may apply to reship orders caused by customer address errors.

5.7 Restricted Delivery Locations

Journi may restrict P.O. boxes, package-forwarding services, General Delivery locations, or other addresses when secure or timely delivery cannot reasonably be supported. Product availability may also be restricted by applicable law or carrier policy.

5.8 Temperature-Sensitive Research Products

Some Research Products may be shipped in insulated packaging with cooling materials or other temperature-control components. Retrieve packages promptly and follow the storage conditions stated on the label or product documentation. If a temperature-sensitive shipment arrives damaged, leaking, visibly compromised, or materially outside the expected packaging condition, contact Journi before using it in research.

5.9 Discreet Packaging

Orders are generally shipped in practical, discreet packaging. The outer package may identify Journi, a fulfillment partner, or another required return-address entity.

5.10 Split Shipments

Items may ship separately when they have different inventory, processing, packaging, or fulfillment requirements. Separate tracking may be issued.

5.11 Lost, Delayed, Damaged, or Misdelivered Packages

Contact Journi promptly if tracking shows prolonged lack of movement, delivery cannot be located, or a package arrives damaged. We may request photographs, address confirmation, carrier investigation, or other reasonable documentation. Replacement or refund eligibility is governed by the Refund & Cancellation Policy and applicable law.

5.12 Risk of Loss

Title and risk of loss pass as provided by applicable law and the shipping arrangement used for the order. Nothing in this policy limits non-waivable consumer-protection rights.

5.13 International Shipping

Unless Journi expressly enables and confirms international shipping for a particular product, Research Product orders are intended for delivery within the United States.

5.14 Contact

Shipping support: info@healthjourni.com.